Shipping Policy

Shipping Options and Charges

Our current shipping rates are:

Amounts are shown in USD. The available options and applicable charge are displayed at checkout. Please review the shipping charge and final total before authorizing payment.

Processing and Delivery Estimates

Total delivery time includes order processing and carrier transit time.

Any delivery estimates shown at checkout or in order communications apply to your selected service. Timing may vary by destination, product availability, customs processing, holidays, severe weather and carrier operations.

We do not guarantee a delivery date unless a specific guarantee is expressly provided for your order.

Tracking

After dispatch, tracking information will be provided when available. Tracking updates may take time to appear after the carrier receives a package.

Please monitor the tracking information and respond to relevant carrier or customs requests.

Delayed, Missing or Disputed Deliveries

If your order has passed its estimated delivery date, appears lost, or is marked as delivered but cannot be located, contact [email protected] with your order number and tracking information.

You do not need to wait 30 days after purchase to report a delivery problem.

For a delivery marked completed, please check with household members, neighbors, building management and the stated delivery location. We will review the shipment records and request a carrier investigation where necessary.

A tracking status alone may not explain every delivery dispute. We will consider the carrier’s findings and the information you provide and arrange an appropriate replacement or refund where non-delivery is confirmed.

Incorrect Addresses and Failed Deliveries

Please provide a complete and accurate shipping address.

If a parcel is returned because of an incorrect address, an uncollected delivery or unpaid customs charges, contact us. We will explain available reshipping or refund options and any applicable costs before proceeding.

Delivery attempts and collection arrangements depend on the carrier.

International Duties and Taxes

Unless expressly included at checkout, import duties, customs taxes and related destination charges are the customer’s responsibility.

Where additional documentation is required, please respond promptly to requests from our team or the carrier.

Damaged, Incorrect or Missing Items

Report damaged, defective, incorrect or missing items as soon as possible, with your order number and supporting photographs where available.

We will review the issue and arrange an appropriate replacement or refund for confirmed product or fulfillment errors. We cover reasonable return shipping and corrective replacement shipping for these confirmed issues.

Returns

You may request a return within 30 calendar days after the carrier-confirmed delivery date.

Customers pay return shipping for ordinary returns. CurioDistrict covers or reimburses reasonable return shipping for confirmed damaged, defective, incorrect or materially misdescribed items.

Return authorization is required, and the authorized return address will be provided privately after approval. Please see our Return Policy for full conditions.

Order Changes and Cancellations

Contact us immediately to request a change or cancellation. We will try to accommodate requests before the order has been packed, shipped or entered custom production, where applicable.

Cancellation cannot be guaranteed. Eligible items may be returned after delivery if cancellation is no longer possible.

Contact

Email: [email protected]