Contact us

If you have a question about your order, shipping, a return, a refund or a payment, please contact us at:

Email: [email protected]

To help us review your request, include your order number and a short explanation of the issue.

Shipping and Delivery Problems

If your order is delayed, appears lost, or is marked as delivered but you have not received it, email us with your order number and tracking information.

We will review the shipment records and request a carrier investigation where necessary. We will consider the carrier’s findings and the information you provide and arrange an appropriate replacement or refund where non-delivery is confirmed.

You do not need to wait 30 days after purchase to report a delivery problem. Please see our Shipping Policy for further information.

Damaged, Incorrect or Misdescribed Items

If an item arrives damaged, defective, incorrect or materially different from its advertised description, contact us with your order number, a description of the problem and photographs where available.

We will review the information against the product listing and order record. For a confirmed issue, we will arrange an appropriate replacement or refund and cover or reimburse reasonable return shipping where a return is required.

A partial refund may be offered if you prefer to keep the item. You are not required to accept it instead of an otherwise available return and refund.

Returns and Cancellations

To request a return or cancellation, email us with your order number and the details of your request.

Cancellation requests should be submitted immediately. Cancellation is not guaranteed because order processing may begin quickly.

Please obtain return authorization before sending an item back. We will provide the authorized return address and instructions privately by email. Our Return Policy and Refund & Cancellation Policy explain the applicable conditions, costs and refund procedures.

Billing Differences

If the amount charged differs from your confirmed order total, include your order number, the expected amount, the charged amount and the currency shown.

We will compare the order and payment records and refund confirmed overcharges or duplicate charges by CurioDistrict to the original payment method. We aim to issue confirmed billing corrections within 7 business days.

You may provide a redacted screenshot showing the relevant amounts. Do not email your full card number, security code, password or payment account credentials.

This page does not limit rights available under applicable law.