FAQ
What Are the Shipping Charges?
For orders below $39.99:
- Expedited Shipping: $4.99;
- VIP shipping: $8.99.
Orders of $39.99 or more qualify for Free Shipping.
Available services and the applicable shipping charge are shown at checkout. Please review the final total before payment.
How Long Will Delivery Take?
Total delivery time includes order processing and carrier transit time. Any estimates shown at checkout or in your order communications apply to the selected service.
Timing may vary by destination, customs processing, holidays and carrier operations. A service name alone does not guarantee a specific delivery date.
Can I Cancel or Change My Order?
Contact [email protected] immediately with your order number.
We will try to accommodate requests before the order has been packed, shipped or entered custom production, where applicable. Cancellation cannot be guaranteed. Eligible items may be returned after delivery if cancellation is no longer possible.
How Long Do I Have to Request a Return?
You may request a return within 30 calendar days after the carrier-confirmed delivery date.
Please obtain authorization before sending an item back. Return instructions and the authorized address are provided privately after approval.
Who Pays Return Shipping?
Customers pay return shipping for ordinary returns, including a change of mind or selecting the wrong size or color.
CurioDistrict covers or reimburses reasonable return shipping for confirmed damaged, defective, incorrect or materially misdescribed items.
We do not charge restocking fees.
What If My Item Is Damaged, Incorrect or Different from the Advertisement?
Email us with your order number, an explanation and photographs where available. We will review the listing, order record and evidence and arrange an appropriate replacement or refund for a confirmed issue.
A partial refund may be offered if you wish to keep the item, but you are not required to accept it instead of an otherwise available return and refund.
What If My Package or an Item Is Missing?
Contact us with your order number and tracking details. For a missing item, describe what was received. For a missing package or disputed delivery, we will review the tracking and investigate with the carrier where necessary.
You do not need to wait 30 days after purchase to report a delivery problem.
When Will I Receive My Refund?
Approved refunds are returned to the original payment method. We aim to complete inspection and process approved return refunds within 7 business days of receiving the returned item.
Your payment provider may require additional time to post the refund.
What If I Was Charged More Than the Confirmed Total?
Email us with your order number, expected amount, charged amount and currency. You may include a redacted screenshot showing the difference.
We will compare the order and payment records and refund any confirmed overcharge or duplicate charge by CurioDistrict. Do not send complete card details or payment credentials.
Which Payment Methods Can I Use?
Available methods are displayed at checkout. Payment options may vary by location and payment provider.
Contact
Email: [email protected]