Return Policy
Return Period
You may request a return within 30 calendar days after receiving your item, using the delivery date confirmed by the carrier.
The return period begins on delivery, not on the purchase or shipping date.
To request a return, email [email protected] with your order number, the item involved and the reason for your request.
Ordinary Returns
For change-of-mind returns, including selecting the wrong size or color, items must be unused, unworn and in their original condition, with original tags, packaging and accessories where applicable.
Sale items follow the same return conditions as regularly priced items unless they fall within an excluded category below.
Damaged, Defective or Misdescribed Items
If an item arrives damaged, defective or materially different from its advertised description, contact us as soon as possible. Include your order number, an explanation of the problem and photographs of the item and packaging where available.
We will compare the information supplied with the listing and order record. For a confirmed issue, we will arrange an appropriate replacement or refund. If a return is required, we will cover or reimburse reasonable return shipping costs.
The ordinary requirement that an item be undamaged does not exclude items that arrived damaged or defective.
A partial refund may be offered as an optional resolution where you wish to keep the item. You are not required to accept a partial refund instead of an otherwise available return and refund.
Incorrect or Missing Items
If you receive an incorrect item, size or color, or an item is missing, contact us with your order number and details of what you received.
We will review the order and shipment records and arrange an appropriate replacement or refund for a confirmed fulfillment error. You will not be charged additional shipping to correct that error.
For an entire missing package or disputed delivery, please see our Shipping Policy.
Return Authorization and Address
Contact us and obtain return authorization before sending anything back.
After approval, we will provide return instructions and the authorized return address privately by email. Do not send items to the shipping origin or the address on the parcel unless we specifically authorize that address.
Return Shipping Costs
For ordinary returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
For confirmed damaged, defective, incorrect or materially misdescribed items, CurioDistrict will cover or reimburse reasonable return shipping costs.
If we offer a prepaid return label for an ordinary return, we will disclose its cost and obtain your agreement before deducting it from your refund. Shipping paid directly by you will not be deducted again.
We do not charge restocking fees.
Refund Processing
After receiving and inspecting the return, we will notify you of the outcome and explain any proposed deduction or rejection.
Approved refunds are issued to the original payment method. We aim to complete inspection and process approved refunds within 7 business days of receiving the returned item. If additional information is needed, we will contact you.
Your bank or payment provider may require additional time to post the refund.
Exceptions to Ordinary Returns
Personalized products, perishable goods, gift cards, opened or used cosmetics and personal care products, and underwear or intimate apparel with a removed hygiene seal are excluded from ordinary change-of-mind returns.
These exclusions do not prevent you from reporting damaged, defective, incorrect or materially misdescribed items.
Order Cancellations
Contact [email protected] immediately to request a change or cancellation.
We will try to accommodate requests received before the order has been packed, shipped or entered custom production, where applicable. Cancellation is not guaranteed because processing may begin quickly.
If cancellation is confirmed, we will refund the cancelled items and any shipping charges attributable to them to the original payment method. Once cancellation is no longer possible, eligible items may be returned after delivery.
Contact
Email: [email protected]
This policy does not limit rights available under applicable law.