Refund & Cancellation Policy

Scope

These terms apply to your use of CurioDistrict and purchases made through our website. Our Shipping Policy, Return Policy, Refund & Cancellation Policy and Privacy Policy provide additional information about specific services.

Nothing in these terms limits mandatory consumer rights available under applicable law.

Website Use

You must provide accurate information when placing an order and use the website lawfully.

You must not introduce malicious code, attempt unauthorized access, interfere with website security, submit fraudulent information or infringe the rights of others.

Product Information

We aim to describe products accurately, including their specifications, available options and relevant limitations.

Screen settings and lighting may cause minor color differences. This does not exclude responsibility for material differences between an advertised product and the item supplied.

If an item is damaged, defective, incorrect or materially misdescribed, contact [email protected]. We will review the issue under our Return Policy.

Prices and Checkout Total

Prices, discounts, shipping charges and any taxes collected by us are displayed before payment authorization.

We will not add an undisclosed charge after you authorize payment. If a pricing or listing error affects your order, we will contact you to explain available options rather than collecting additional payment without your consent.

Import duties or fees charged separately by customs, your bank or your payment provider may apply where disclosed or applicable.

Payments and Billing Disputes

Available payment methods are shown at checkout.

If you believe the amount charged differs from the confirmed order total, contact us with your order number, the amounts and the currency. We will compare the order and payment records and refund any confirmed overcharge or duplicate charge by CurioDistrict.

Please do not send complete card details or payment credentials by email.

Order Acceptance and Availability

We may decline or cancel an order where payment cannot be verified, the item is unavailable, the transaction appears unauthorized or fulfillment is not possible.

If an order is cancelled after payment, we will notify you and refund the cancelled items and any attributable shipping charges.

Changes and Cancellations

Contact us immediately to request an order change or cancellation. We will try to accommodate requests before the order has been packed, shipped or entered custom production, where applicable.

Cancellation is not guaranteed. Eligible items may be returned after delivery under our Return Policy.

Shipping

Orders below $39.99 may select Expedited Shipping for $4.99 or VIP shipping for $8.99, subject to the options displayed at checkout.

Orders of $39.99 or more qualify for free shipping.

Delivery estimates and investigation procedures are described in our Shipping Policy.

Returns and Refunds

Eligible returns may be requested within 30 calendar days after the carrier-confirmed delivery date.

Customers pay return shipping for ordinary returns. CurioDistrict covers or reimburses reasonable return shipping for confirmed damaged, defective, incorrect or materially misdescribed items.

Approved refunds are issued to the original payment method. We aim to complete inspection and process approved return refunds within 7 business days of receiving the returned item.

We do not charge restocking fees.

Delivery and Product Disputes

We review reports of missing deliveries, inaccurate descriptions and fulfillment errors using order records, carrier information and evidence provided by the customer.

A partial refund may be offered as an optional resolution. Customers are not required to accept it instead of an otherwise available return and refund.

Third-Party Services

Payment processors, carriers and external websites may have their own terms and privacy notices. Please review these where relevant.

Using a third-party provider does not remove CurioDistrict’s responsibilities for the orders and services we supply.

Intellectual Property

Website material may be protected by intellectual property rights. You may not reproduce or commercially exploit protected material without permission or another lawful basis.

Report suspected infringement to [email protected], identifying the material and the rights involved.

Personal Information

Our Privacy Policy explains how information is collected, used and shared, and how to submit privacy requests.

Service Availability and Liability

We take reasonable care in operating the website but cannot guarantee uninterrupted access.

Any limitation of liability applies only to the extent permitted by applicable law. These terms do not exclude liability or consumer remedies that cannot lawfully be excluded.

Updates

We may revise these terms by publishing an updated version. Changes will not retrospectively remove the terms or remedies applicable to an existing order unless required by law.

Contact

Email: [email protected]